Leann Rettell, DO

Patient Satisfaction Survey

Overall Satisfaction
4.6 out of 5
387 Ratings
252 Comments

LEANN RETTELL, DO

Board-Certified in Family Medicine

Book Online

EDUCATION

Medical School: West Virginia School of Osteopathic Medicine, Lewisburg, WV
Residency: Duke Southern Regional AHEC, Fayetteville, NC

SPECIAL INTERESTS

Dr. Rettell provides a full range of family medicine services for all age groups and has a special interest in preventive medicine for women and children.

FAMILY MEDICINE SERVICES

  • Adolescent, adult and geriatric care
  • School, sports and camp physicals
  • Physical exams and well women care
  • Immunizations and preventive care
  • Minor injuries and sick appointments
  • Contraceptive care including IUD placement
  • Osteopathic manipulation
  • Minor skin procedures
  • Preventive care
  • Care for chronic conditions, including diabetes and hypertension

SPECIAL SERVICES

  • On-site laboratory
  • On-site laboratory and X-ray

ARE YOU A NEW PATIENT?

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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.6
Provider showed concern
4.7
Friendliness/courtesy of CP
4.7
CP spoke using clear language
4.6
Provider explained things clearly
4.6
Provider included you in decisions
4.6
Patients' confidence in CP
4.6
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Apr 15, 2021
very good staff & great Drs leann rettell she's great
Apr 15, 2021
very good
Apr 15, 2021
great Drs
Apr 15, 2021
Good a tions
Apr 15, 2021
All good
Apr 15, 2021
All good
Apr 14, 2021
The front desk staff was very helpful and friendly.
Apr 14, 2021
Overall I felt uncomfortable. At one point he put his hand in the air like he was cheering and shouted celibacy! I was very confused and just kept quiet hoping he would be done soon.
Apr 14, 2021
I am very pleased with Dr. Retell. She makes me feel comfortable and heard. She is very friendly and helpful. She listens to my concerns and gives great recommendations and treatment options.
Apr 14, 2021
I was surprised how long I had to wait in the exam room before my doctor came in. She did however apologize for the wait which was professional and courteous.
Apr 10, 2021
reception desk staff are always extremely friendly and courteous, whether you are speaking to them in person or by telephone.
Apr 10, 2021
Dr. Rettell was absolutely excellent at explaining a medication/health problem I am having in terms that I completely understood. She also spent time doing so, and did not make me feel under any pressure to end the conversation and leave.
Apr 10, 2021
see my previous answer
Apr 3, 2021
Dr. Rettell is a great doctor and helps you get the help you need. She listens to all of your questions and is very knowledgeable in her answers.
Apr 2, 2021
I only use the portal to communicate with my doctor, I usually make my follow up appts while I'm in the office but I did have to call for a sick appt one day and I got right through and was given an appt for the same day! The girls in registration are always super nice and it's comforting to see the same faces
Apr 2, 2021
I was there for my annual physical so I didn't have any problem or complaints. It was the first time I saw this particular assistant but she was sweet and friendly
Apr 2, 2021
I adore Dr Rettell. I know her fairly well as I've been seeing her for years and she always takes her time and I am very comfortable with her. I feel I can talk to her about anything and I know she will give me her honest opinions. I have in fact recommended her to many friends, family and co-workers
Apr 2, 2021
I pre registered on line for my appt so check in was a breeze when I arrived for my appt
Mar 31, 2021
always polite
Mar 31, 2021
very good
Mar 31, 2021
good experience
Mar 31, 2021
very good
Mar 31, 2021
very good
Mar 31, 2021
good experience
Mar 30, 2021
Always a great experience.
Mar 30, 2021
Very friendly.
Mar 30, 2021
I wouldn't see anyone else. She makes you feel so at ease.
Mar 30, 2021
Never at concern.
Mar 30, 2021
I recommend her to everyone I know.
Mar 30, 2021
Never have to wait like other doctor offices.
Mar 28, 2021
The staff member that checked me in helped me understand my insurance & copay. it was important to me that I knew a ballpark amount that I would be paying out of pocket for the visit. They were patient & kind.
Mar 28, 2021
The nurse was very sweet & she made me feel at ease. She listened to my concerns & made sure they were noted for the doctor.
Mar 28, 2021
Dr. Retell is very nice & easy to talk with. I appreciate her positive attitude & friendliness.
Mar 28, 2021
I had no concerns about wait time. The staff was kind & I was seen pretty quickly.
Mar 26, 2021
Registration on my phone was a little bit of a hassle come over better than all the paperwork at the doctors office. The in office experience was delightful.
Mar 26, 2021
I cannot add anything to very good
Mar 26, 2021
Everything was very nice, prompt, and efficient.
Mar 25, 2021
it was very good
Mar 25, 2021
good
Mar 23, 2021
great staff and wonderful experience
Mar 20, 2021
Friendly and professional
Mar 20, 2021
Friendly and professional
Mar 20, 2021
N/A
Mar 20, 2021
N/A
Mar 20, 2021
I will recommend this office to family and friends
Mar 20, 2021
N/A
Mar 20, 2021
my email said tests were updated, but they still say 2018.
Mar 19, 2021
good experience. prompt service.
Mar 19, 2021
required questions by Medicare are repetitive and aggravating. our Doctors are not at fault for all the paper work.
Mar 18, 2021
Everything was great
Mar 18, 2021
well pleased
Mar 18, 2021
very good
Mar 18, 2021
GREAT
Mar 18, 2021
GREAT
Mar 18, 2021
I was pleased
Mar 18, 2021
I like the experience it's great
Mar 17, 2021
I love the whole staff here. They are so polite and always make you feel special. they are amazing!
Mar 17, 2021
she is the best dr. I've been going here for years.
Mar 16, 2021
great experience
Mar 16, 2021
great experience
Mar 16, 2021
great experience
Mar 16, 2021
great experience
Mar 15, 2021
I originally tried to book online but I needed an in-person appointment. But once I called, it went fine-staff was very helpful.
Mar 15, 2021
Could not have been kinder or more engaged.
Mar 15, 2021
my issue was very personal and difficult for me to discuss. Dr. Rettell walked me through it very patiently and put me very much at ease. She explained my options well and listened to my concerns, and she was very clear that my treatment was an on-going, evolving thing, that if one thing didn't work we'd try other options. I left her feeling 100% less anxious about it.
Mar 15, 2021
Practice was obviously taking every possible precaution to keep patients safe
Mar 15, 2021
My husband was already a patient and he highly recommended the practice and Dr. Rettell to me. and he was right
Mar 15, 2021
Honestly I never had to wait long enough to notice how long I was waiting.
Mar 13, 2021
All my experiences were good
Mar 13, 2021
Listened well, very friendly and courteous. Explained every detail before proceeding
Mar 13, 2021
Everything was punctual
Mar 13, 2021
I love Dr Reitell and her staff. she really cares and takes time with each visit. I wouldn't have anyone else
Mar 13, 2021
I love this practice
Mar 13, 2021
front desk service always professional and concerning.
Mar 11, 2021
very good
Mar 11, 2021
very good
Mar 11, 2021
very good
Mar 11, 2021
very good
Mar 11, 2021
very good
Mar 11, 2021
Always a nice experience when I visit the office
Mar 11, 2021
I have sent many new patients to this office/ Dr Rettell
Mar 10, 2021
very pleasant visit. enjoyed the professionalism given by the doctor
Mar 10, 2021
very professional
Mar 10, 2021
everything thing was good
Mar 10, 2021
Very pleasant front office staff!
Mar 10, 2021
She listened when I told her my blood pressure is always higher using the machine and she took it manually.
Mar 10, 2021
I was looking for a female provider close to home and randomly picked Dr.Rettell. She's been great from day one!
Mar 10, 2021
I knew Dr. Barron when I worked as a nurse there many years ago so I was confident that those he choose to work with would be as good as he was!
Mar 10, 2021
I registered on line on my phone. It wanted my payment information. I am not comfortable doing that on my phone. I couldn't tell if the site was secure. I paid when I checked at the office.
Mar 9, 2021
n/a
Mar 9, 2021
n/a
Mar 6, 2021
Always have a good experience with my Dr. visits with both the office personal and the medical staff. Dr. Rettell is always attentive and helpful to me.
Mar 5, 2021
Dr. Rettell is patient and kind with my husband who has special needs. She listens to what you say and answers all your questions. She accesses your issues quickly and efficiently. She is a fantastic Doctor.
Mar 1, 2021
good
Mar 1, 2021
good
Mar 1, 2021
good
Mar 1, 2021
good
Mar 1, 2021
good
Mar 1, 2021
good
Feb 26, 2021
Great service
Feb 26, 2021
Great service
Feb 26, 2021
Was starting to have an axiety attack in the room which I didnt realize till later. But she was kind and calm even as i rambled 1000 miles a minute.
Feb 22, 2021
I dealt with Brandy at the front desk. She is always very friendly and kind. She is very efficient in her job. I only know Brandy from Dr. Rattell's office. If for any reason I ever need to speak with a person I ask for her because I know she will handle my request
Feb 22, 2021
The assistant was very friendly and paid attention to my health complaint
Feb 22, 2021
My experience was good. I have sent 4 other family members to Dr. Rattell. They have become established patients
Feb 22, 2021
I have recommended Dr. Rattell to 4 family members. They all have become established patients
Feb 22, 2021
My experience was good.
Feb 18, 2021
it was a work in and I appreciated it
Feb 18, 2021
everything was done in a timely fashion
Feb 17, 2021
I have recommended Dr. Rettell to 2 of my friends, and both have scheduled appointments. She's the best.
Feb 17, 2021
The office staff is so professional!
Feb 17, 2021
everyone is very friendly
Feb 16, 2021
Unfortunately, Dr. Rettell was running an hour behind. I was just glad I was sitting in the office that long. We did not have a virtual visit. We just talked on the phone.
Feb 15, 2021
Dr. Rettell is a great physician! probably the best I've had to date. I do not foresee changing doctors ever.
Feb 14, 2021
Very pleasant reception...easy and smooth check in.
Feb 14, 2021
Nurse greeted us warmly, very friendly and personable.
Feb 14, 2021
Dr. Rettell took time to listen to my husband and me. She had a calm and easy manner. She was concerned for my issues, talked to me and provided medication.
Feb 14, 2021
The woman who took my lab work was friendly and reassuring...she was excellent! I didn't feel a thing!! Quick and painless. She put me at ease and I was out quickly!! no bruising or pain!!
Feb 7, 2021
Dr Rettell is an excellent physician. She is one of very few whom I trust ensuring myself and my families health care with
Jan 25, 2021
Liked the preregistration online, but was still given more paperwork to complete when I arrived, much of it asking the same questions I answered online.
Jan 25, 2021
Everyone is always very friendly, & welcoming.
Jan 23, 2021
wonderful friendly knowledgeable staff
Jan 23, 2021
Great doctor! Really takes the time to listen and is knowledgeable and personable.
Jan 22, 2021
Very friendly~ efficient
Jan 22, 2021
He was very upbeat!!!!
Jan 22, 2021
Dr.Retell knows her stuff!!!Always details all her instructions and goes the extra mile!!!!Really appreciate all she does(did) for me!!!!
Jan 22, 2021
I like Dr.Retell mentoring student drs.!!!Shows a great deal of patience and empathy!!!
Jan 21, 2021
thank you for making it on time and easy for me
Jan 21, 2021
early morning or evening appointments once or twice a week would be convenient for people who work 8am-6pm
Jan 21, 2021
Dr. Rettell is an outstanding doctor. knowledgeable and a pleasure to see. very good and prompt at communicating via the online message portal when items or questions arise. goes above and beyond.
Jan 21, 2021
I'm happy that the thermometer being used is the touchless kind. previously, the nurses would use a forehead thermometer that required touching it to patients' forehead. I didn't see it being sanitized before or after each use. (I hope that it was cleaned, but the infrared thermometer being used now alleviates that concern).
Jan 18, 2021
Dr. Rettell and all of the staff always go out of their way to be there for me and to give me the best care. Thank you Doctor Rettell
Jan 18, 2021
the nursing staff is truly great and understanding
Jan 18, 2021
I'm so thankful to be in Dr. Rettells care. She always listens and is always there to answer any questions I may have. I'm truly blessed to have her as a Doctor.
Jan 18, 2021
the front desk staff is great as well
Jan 12, 2021
Everyone in the office was kind and helpful!
Jan 12, 2021
She did a great job and was patient and polite!
Jan 12, 2021
My experience was great! I've actually already recommended her!
Jan 12, 2021
A very professional and positive atmosphere!
Jan 9, 2021
Antonia is the most pleasant nurse I have met at this practice. interested, friendly, very positive personality.
Jan 9, 2021
Dr Rettell has a vibrant personality, is very approachable and I feel at ease with her.
Jan 8, 2021
very pleased with the practice and in particular with Dr. Rettell.
Dec 24, 2020
The nurse that assisted me was very pleasant. She was also professional and made me feel comfortable.
Dec 24, 2020
Dr. Retell does a very good job of listening to my medical concerns. She does a great job at working with me on solutions to improve my health and overall quality of life. She makes me feel comfortable and has good bed side manner.
Dec 24, 2020
I was a little uncomfortable in the waiting area. There was a women who complained she couldn't stop coughing, said she felt exhausted and was having difficulty breathing. She sat in the waiting room with me and continued to cough. I think it would be a good idea to maybe have patients with these symptoms in a different area.
Dec 24, 2020
I experienced an extremely long wait time. I watched patients come in, get called back and leave all while I waited. I was later informed that the staff at registration put me in the system 20 mins after the time I arrived.
Dec 23, 2020
Always good with Dr. Ratell. She actually listens and does not make you feel like she is in a hurry.
Dec 21, 2020
good
Dec 21, 2020
good
Dec 21, 2020
good
Dec 21, 2020
I felt like the appointment was rushed after I waited 20 minutes after I saw the nurse for the Dr to come in. I was asking questions and the Dr was walking away toward the door. My visit was over $130 and the Dr was in the room maybe 10 minutes max.
Dec 17, 2020
Always greeted and enjoy the staff very much!
Dec 17, 2020
I have been a patient of Dr. Rettell for about 4 years now and always speak very highly of her. Very caring and knowledgeable. She also responds to all my messages in the patient portal, even on weekends. She's the best!
Dec 14, 2020
Weekend hours would be nice for patients who work M-F 8-5.
Dec 13, 2020
Staff is always friendly and helpful
Dec 13, 2020
Nurse was attentive
Dec 13, 2020
Doctor was very informative
Dec 13, 2020
Everything went well
Dec 11, 2020
This was the best experience I have had so far with this office. I normally have to wait much much longer
Dec 11, 2020
Structurally, in the bathroom there is the sample collection thing, but there is a little bit of a gap to see through. It was kinda unnerving. But also, not everything can be a perfect seal.
Dec 11, 2020
This was the first time I had relatively short wait times....
Dec 10, 2020
Doctor Rettell is always very prompt to respond to any questions or concerns on my Patient Portal. I am a new patient to this practice in the last year and I am very pleased.
Dec 10, 2020
I used the patient portal. all went quickly and smoothly.
Dec 10, 2020
I thought the assistant was especially caring and compassionate, anticipating my needs when I gave my urine sample.
Dec 10, 2020
I love doctor rettell. I feel like she knows me. she always listens carefully.
Dec 10, 2020
once there I was asked if I could use my phone to check in. I didn't see the point so I declined.
Dec 9, 2020
didn't have a bad experience
Dec 9, 2020
the nurses here are always friendly and they listen to what you have to say
Dec 9, 2020
Dr. Rettell listens to every thing I have to say and answers me every time I pose my questions on the portal
Dec 9, 2020
this was the only problem I had with covid being so prevalent in our city I watched people that were sick sit and touch things in the waiting room and I think they should have wiped chairs after someone that was sick sat in them only because someone like me would not survive covid if I got it and they don't know if the people that were sick were truly exposed or not one woman that came in couldn't breathe and was coughing should have been put in a room so as to not expose us to what ever she had..
Dec 9, 2020
I have never had a problem getting to see the Dr. especially if I had to get into see her. I think Dr. Rettell and her staff are excellent and am glad I am a patient their..
Dec 9, 2020
it was very busy but I think for as busy as it was I was seen a lot faster than I had been at other places with the same amount of people
Nov 30, 2020
good experience
Nov 29, 2020
Everyone was kind and courteous
Nov 27, 2020
Staff has been polite and helpful on all my visits.
Nov 26, 2020
really liked Antonio
Nov 24, 2020
always friendly and helpful
Nov 24, 2020
just came for a physical, not a specific problem
Nov 24, 2020
came for a physical, not a specific problem, some questions did not apply
Nov 24, 2020
don't understand 2nd question
Nov 23, 2020
I couldn't get the app to work for my video call but the dr called me and we had the visit over the phone and it was no problem
Nov 22, 2020
time waited was reasonable. I didn't pay attention
Nov 19, 2020
Leann has been excellent to work with, especially given her very timely response to my concerns, questions and request for a f/ u appointment, refill prescriptions, etc. via the portal or once an after hours call. Greatly appreciate she is my primary care doctor and allows me to keep her up to date when other providers has suggestions regarding my care and her being my primary.
Nov 19, 2020
Had done online registration and still had to re-fill out all paperwork. This seems like an IT system problem
Nov 18, 2020
I didn't like having to fill out all my info on my cell phone before coming in
Nov 18, 2020
Sherry and the people at the front desk are so nice and helpful.
Nov 18, 2020
She is always so nice, friendly and easy to talk to.
Nov 18, 2020
I love Dr Rettell.
Nov 18, 2020
I do it on line and it is very easy.
Nov 15, 2020
One visit is insuffiicient time to properly answer #7 and #8 above.
Nov 15, 2020
#3 is unknown
Nov 15, 2020
Have no clue to #1, give it time to answer #2
Nov 15, 2020
Tablet registration before each visit, proving the identical information as previously input, went out with the ice age.
Nov 13, 2020
Staff always pleasant and helpful.
Nov 13, 2020
The nurse/assistant is always very personable, I am very comfortable with the health care staff.
Nov 13, 2020
Dr. Rettell has been my primary physician for several years. I am very pleased with the care and treatment I receive as her patient. Dr. Rettell is always includes me in decisions regarding my care.
Nov 13, 2020
I have never had a bad experience at this practice.
Nov 13, 2020
I have recommended this practice to family members as well as friends.
Nov 13, 2020
Always seen promptly
Nov 12, 2020
Registration staff, excellent. Very helpful to me as far as doing my registration thru the portal
Nov 12, 2020
Nurse assistant very pleasant and listened to my concerns. Documenting everything I told her
Nov 12, 2020
Doctor Retell shower interest in my complaints of pain. Made suggestions for what will need to be done. Got referrals for test that I need to take
Nov 12, 2020
Very professional in all aspects
Nov 12, 2020
First time. great experience
Nov 12, 2020
Process easy. Wait time was as expected due to being my first time and had to pre register.
Nov 12, 2020
Dr Retell is always amazing.
Nov 10, 2020
doctor did not come into the room until 55 minutes after my appointment and was only in the room for around 5 minutes for a yearly physical
Oct 31, 2020
I have recommended Dr. Rettell to some of my friends and associates. I have great respect for her abilities and attention.
Oct 22, 2020
Staff is always nice and friendly.
Oct 12, 2020
everyone pleasant and helpful.
Oct 12, 2020
She was patient an helpful.
Oct 12, 2020
Friendly and concerned about my care.
Oct 12, 2020
Very diligent on cleanliness.
Oct 12, 2020
Everything went smoothly.
Oct 11, 2020
The lady who checked us in was incredible and very patient. I didn't get her name but she is a real asset to your organization.
Oct 11, 2020
Joel has autism and she was very patient with him and understanding.
Oct 8, 2020
Not sure if there will be a place for this later so I'm adding it here: I was VERY disturbed to see that the office staff allowed an individual to come in WITHOUT ANY TYPE OF A MASK AT ALL. No one said a word. I received a message that I needed to come wearing my own mask, which I (and apparently all of the others there) did. Signs were clearly posted on the entrance doors this person came through and were also all over the waiting area. If this person had a medical condition preventing them from wearing a mask, they should have been placed in a separate waiting area away from the rest. None of the staff reacted in any way to this. The others in the waiting area however were clearly disturbed by this situation. I have been very happy with the service and level of care here but this sort of thing makes me question my health care choices now.
Oct 7, 2020
I like Dr. Rettille
Oct 5, 2020
Good experience.
Oct 5, 2020
I have only good things to say about Doctor Rettell.
Oct 5, 2020
Dr Leann Rettell was very thorough and informative. we feel she is a good fit for our present care needs.
Oct 5, 2020
we will recommend this physician to our friends and workmates
Oct 5, 2020
it was a very nice visit and no long wait times.
Oct 3, 2020
experience was good. my only suggestion is to have one or two days a week when the practice opens before 8:00am. Having 7am appointments available once or twice a week would be convenient, as it would allow patients to have an an appointment before work.
Oct 2, 2020
telephone system is terrible.
Sep 30, 2020
No specific problem. The nurse was pleasant and helpful.
Sep 30, 2020
I never got a chance to ask any questions or bring up any concerns. I did have that opportunity later through an email, but I didn't find the answers very helpful. Other people recommend her, but I have not felt a connection in any of my visits.
Sep 29, 2020
I called two different times to ask a question about my appointment, and both times my call wasn't answered and it took the front desk several hours to get back to me.
Sep 28, 2020
not much for conversation unless I asked questions. did not look at me directly often, kept face down to paper or on other items. came in to do her job and that was it. was not rude but not friendly
Sep 28, 2020
never saw anyone was hands or use sanitizer . dr used sanitizer at end of our discussion.
Sep 28, 2020
I was left in the room- no one came to check on me, to update me, to let me know I could go. nothing
Sep 28, 2020
has blood drawn and nobody came back in room to tell me I could go, or follow up items. I had to go into the hallway and ask someone
Sep 25, 2020
I adore Dr Rettell. She makes you feel very comfortable so you can discuss anything. She's also very knowledgeable. I have referred patients to her
Sep 24, 2020
none
Sep 24, 2020
enjoyed my visit
Sep 24, 2020
everything was good
Sep 24, 2020
every thing good
Sep 24, 2020
none
Sep 14, 2020
polite and with a smile
Sep 14, 2020
very nice
Sep 14, 2020
I will come back to see her again
Sep 14, 2020
was not worried about my safety
Sep 14, 2020
I will be back!!!
Sep 14, 2020
comfortable
Sep 12, 2020
always nice enjoy talking to the girls who great you.
Sep 12, 2020
Always pleasant
Sep 12, 2020
She always explains everything to me
Sep 11, 2020
Only thing unusual was I had to wait at reception because only one working and she had 2 in line waiting while her current pt was "very chatty".
Sep 11, 2020
very good. her assistants are always good.
Sep 11, 2020
Dr Rettell is always very nice and listens to me. I never have difficulty talking to her. She always shows care and concern for my health and welfare.
Sep 11, 2020
Only unexpected time at reception.
Sep 10, 2020
I felt the physician was very dismissive. if it weren't for me being persistent about certain test I want it hard to take I would have never found out that I had set an underlying issues. I think it's very important to take your patient seriously and not be dismissive when they tell you they have abnormal things going on that is never happened before.